Enhanced Care concept demo

A visual prototype for how enhanced support could appear across the customer journey.

This page is designed as a clickable concept view rather than a requirements document. Each section shows the kind of experience a customer or colleague could see in the live product.

Open application journey

Homepage entry point

Visible, reassuring support access

A lightweight entry point can sit on the main website so customers do not need to search for help or wait until they struggle.

Customer account area

Enhanced Support as a tab

The same support experience can also sit inside the logged-in area as a clear account tab, giving customers one familiar place to return to.

Internal follow-through

Operational Integration

The final section shows the operational view the team would use to route, review, and evidence support actions behind the scenes.

Concept view 1

Application Journey

A possible in-journey support step shown as part of the application flow.

1. Applicant details

Standard application details remain familiar, with support layered in as a natural next step.

2. Enhanced support

An example of how support could be offered without breaking the application journey.

Concept view 2

Enhanced Support

This concept should exist both as a tab on the main website and inside the customer login area.

Customer account tab preview

Website tab and login area

Support profile

No active support needs logged

Last action

Awaiting disclosure

Assigned owner

Vulnerability Specialist

Tab concept notes

Visual direction
Main website 0%
Customer login 0
Saved preferences 0
Follow-up actions 0

Concept view 3

Operational Integration

A visual reference for how the operational layer could support the customer-facing experience.

Operations workflow preview

  1. Customer discloses support need from the website or account area
  2. Profile, notes, and consent status are captured
  3. Case is routed to the right workflow or specialist queue
  4. Teams review, act, and update the customer record
  5. Outcome is visible for service, audit, and reporting

Example task payload

No specialist task created yet.

Interaction log

Waiting for activity.